Thursday, September 25, 2025

Alaska marmot: Re: Your 2025 Sienna XLE Woodland AWD Cement - State Farm car insurance claim, and AAA car insurance claim too

 


Dear Mr. Tran, all,

Greetings, and how are you? I just responded to the Toyota feedback email: 

1
"Thanks for doing the 5000 mile "Maintenance Required Soon" quite quickly this time, Magnussen's Toyota Palo Alto. And thanks Alex Ramirez for the quote quote for the damaged driver's side mirror by someone who left this note "austin thompson Honda Pilot state farm  524 6423 DOS 05b" on my windshield in Berkeley on M 8/25/25; State Farm has let me know they're processing it. (And no indication this time at Magnussen's Toyota Palo Alto of international organized crime operating in the background by Toyota Palo Alto employees even & tragically ... as I've wondered about a number of times recently ... and in having sought US federal protection for my mother, brother, both on the eastern seaboard of the USA, and myself). Thanks for the leased INCREDIBLE Toyota Sienna Woodland Edition minivan ... A shower, toilet AND kitchen
from 
Awesome Camper Shower (Part 2). Sienna Couple's Tiny Camper EP9
https://youtu.be/lJg2bZOmpMw in 2028 in a #RoboToyotaSienna Woodland minivan even?"


AND
2
Thanks Toyota Palo Alto for this communication opportunity - 

"Thanks & brainstorming
Not #THR3 perhaps, but 1) #ToyotaHumanoidRobotHomecare https://youtu.be/9b5T4yJvVfs & as #WUaStutor 2) #ToyotaRoboSiennaVan &3) #ToyotaSienna w 2 gallon #SiennaShowerToiletKitchen in rear 1/4 via #ToyotaConfigurator esp beginning w #AwesomeCamperShower (#Pt2). 
https://youtu.be/lJg2bZOmpMw?

https://x.com/WorldUnivAndSch/status/1957947005688598563

https://x.com/Q_YogaMacFlower/status/1957947135821074894

https://x.com/scottmacleod/status/1957947234022224329


TSR pic

https://x.com/WUaSPress/status/1957970743884673195

https://x.com/HarbinBook/status/1957971029634044016

https://x.com/sgkmacleod/status/1957971134827184342

https://x.com/TheOpenBand/status/1957971246865383568

https://wiki.worlduniversityandschool.org/wiki/Robotics
(/Subjects)

https://scott-macleod.blogspot.com/search/label/robotics

https://www.linkedin.com/posts/scottgkmacleod_human-support-robot-hsr-technical-overview-activity-7363744986061819904-bCTc ~ Thanks for the INCREDIBLE Sienna TPA!"


3
In the shop at 670 Ridgecrest Rd, Canyon 94516 - 
How best to prototype a #WUaSHospitalMultimediaRoom secondly in the back of a Toyota Ambulance Van (and even with a Toyota THR3 humanoid robot as MD professor of surgery so in a #RealisticVirtualEarthForSurgery - again in the back of a Toyota Ambulance Van brainstorming-wise) ... but especially for an aging reversal and extreme longevity genetic drug therapy room, and per this blog post from yesterday Sat Sep 20, 2025 - https://scott-macleod.blogspot.com/2025/09/california-poppy-eschscholzia.html.

Thanks again, Friendly Quaker greetings, abolition, best wishes, Yogically, 
Scott





* 

Dear Arri at statefarmclaims@statefarm.com at State Farm auto Insurance ... AND Mr. Dich Tran, and Mr. Alex Ramirez (my last Toyota PA service representative), all, 

Greetings. Thanks Mr Dich Tran for your email afternoon (in the PPS) encouraging me to follow up with State Farm Insurance regarding the damaged driver's side mirror on my leased 2025 Toyota Sienna (which I leased on March 4, 2025) ... and thanks Mr. Alex Ramirez (my last Toyota PA service representative) for the  Toyota Palo Alto estimate on paper I got for this and sent into State Farm Insurance website and via email (a picture of which I've attached below for $826.08. 

And thanks Arri at statefarmclaims@statefarm.com just now for saying, I think, that State Farm Insurance can only pay for this driver's side mirror repair after I send in photos for a State Farm estimate, since Toyota Palo Alto isn't a State Farm approved repair shop. Apparently, State Farm will send out the money for the repair after they receive the Photos and make their estimate, directly to me ... But I'm seeking for you Toyota Palo Alto and State Farm Insurance to come into communication with each other to reconcile the possible difference between the Toyota Palo Alto estimate of $826.08 and the possible State Farm estimate ... before State Farm were to send out any possible payment for this. 

Glad I sought US federal protection for my mother, my brother and myself many months ago in these regards. 

Mr Dich Tran and Mr Alex Ramirez, how would you suggest handling this situation (since I don't want to be out of pocket any difference between the Toyota Palo Alto estimate of $826.08, and the possible State Farm photo-based estimate if I send in photos to State Farm ... with an "Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  having damaged my driver's side mirror on M Aug 25, 2025 and left his state farm insurance number  524 6423 DOS 05b) ... and yet I want the car to be in near-perfect condition when the 3 year lease is up in 2028?

You'll find the Toyota Palo Alto estimate for $800 and the State Farm Insurance email saying they received this estimate below in the PS.

Could you Mr Dich Tran  (dtran@paloaltotoyota.com) and Arri ( at statefarmclaims@statefarm.com) please communicate about this further, and advise ?

Perhaps this is an opportunity for Toyota Palo Alto to become an approved State Farm auto insurance repair shop.

Thanks, best,
(Scott) Gordon MacLeod





PS

We Have Received Your Claim.

External
Inbox
image.png

statefarmclaimsmessaging@statefarmclaims.com 

Sat, Sep 13, 11:33 AM (12 days ago)
to me

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StateFarm
Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025
StateFarm
Hello, Gordon. We have your claim.

A claim was submitted for an incident that occurred on August 25, 2025.

We’ll contact you if we need additional information.
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State Farm Mutual Automobile Insurance Company

Scott MacLeod sgkmacleod@worlduniversityandschool.org

AttachmentsTue, Sep 16, 3:08 PM (9 days ago)
to statefarmclaims
Dear State Farm Claims, 

Greetings. 

Regarding Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025

Here attached is a photo of the estimate for 826.08 which I received from Magnessens's Toyota Palo Alto this morning Tu 9/16/25 for the broken driver's side mirror on my 2025 Toyota Sienna. 

Toyota Palo Alto suggested that I send the estimate to you, potentially get the money as a claim on Austin Thompson's State Farm insurance policy number the driver who damaged the mirror left this note on the windshield -
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
 - and then once I have gotten the money from State Farm to bring the 2025 Toyota Sienna into Toyota Palo Alto for repair. 

Please advise further.

Thanks, 
Gordon MacLeod 





 . . .

PPPS

Response

Inbox

Dich Tran

Wed, Sep 24, 2:22 PM (21 hours ago)
to me
Magnussen's Toyota of Palo Alto logo

Hello Mr. Macleod,


I am very well.

Please follow up with their insurance.

Thank you very much.

Dich Tran
Sales Associate
Magnussen's Toyota of Palo Alto
690 San Antonio Rd
Palo Alto, CA 94306
Cell: 6503802695

Weekly schedule: Wednesday to Saturday
Hours: Daily from 10 AM to 7 PM.




* 



Dear Mr Tran, Arri and State Farm Claims, US Senator and former Harvard Law Professor Elizabeth Warren, All, 

Greetings and as a further follow up - 

Thanks so much Mr. Tran for your email just now - 

"Hi Macleod,



This should not be out of your pocket,  No deductible either.

It should be the one who hit your car.

They should also give you a loaner while the vehicle is fixed.

Thank you very much,

Dich Tran
Sales Associate
Magnussen's Toyota of Palo Alto
690 San Antonio Rd
Palo Alto, CA 94306
Cell: 6503802695

"

2 
Arri at State Farm Claims on the phone said definitively just now State Farm could only proceed in sending me the money ...  if I sent in photos and got an approved estimate from State Farm Insurance from these photos, potentially different from the Toyota Palo Alto estimate of $826.08. But I'm wondering if they could set up an Approved Repair and Estimate shop relationship with Toyota Palo Alto. What are the chances that Toyota Palo Alto could become an approved State Farm repair place - in some ? (I also had wondered if I could wait while it got repaired too, such that I wouldn't need a loaner car from Toyota Palo Alto ... but perhaps not per your email). 

3
Also, sadly, someone else hit this 2025 Toyota Sienna and, their fault, caused a fender bender on the front left side of the bumper/fender, a 12-15 inch scrape, and who has AAA car insurance, and I've filed a claim with AAA and will be in further communication with them soon. I may seek to get a repair estimate from Toyota Palo Alto in these regards too (and it would be great if both damages could be repaired at the same time ... re while I wait too ... but how would this work if I got a loaner car for both of these incidents of car-damage?). And when I call AAA Claims Adjuster Mark Fiore soon (about Friederike Droegemueller hitting my car on Alameda island a few days ago, there may be a similar issue with getting an  approved AAA car insurance estimate. Is Toyota Palo Alto an approved AAA car insurance estimate place? 

3 
Mr Tran, Arri and State Farm Claims, US Senator and former Harvard Law Professor Elizabeth Warren, All, ... how best to proceed with this complex of insurance claims and getting my great 2025 Toyota Sienna repaired please. 

Thanks, Friendly Quaker greetings, best wishes, 
Scott



--

Society, Information Technology, and the Global University (2025, forthcoming) 

Scottish Small Piping album #2 - Honey Piobaireachd (2022)



* 


Dear Mr Tran, ARRI and State Farm Claims (regarding my Sienna's damaged driver's side mirror by an 'austin thompson' who left his state farm insurance policy #  524 6423 DOS 05b on my windshield, after his car damaged my car's driver's side mirror on M 8/25/25 - and STATE FARM, Arri, requiring a State Farm Insurance approved repair shop estimate, having already sent you a week ago an estimate from Toyota Palo Alto for 826.04 a week ago), US Senator and former Harvard Law Professor Elizabeth Warren, (and Mark Fiore at AAA car insurance claims - regarding the different damaged front left bumper claim, and getting a Toyota Palo Alto estimate potentially tomorrow, and after you Mark Fiore have added Toyota Palo Alto to AAA's network of repair shops),  All, 

Greetings. How best to proceed with getting both the damaged front left fender / bumper paid for by the AAA claim, and the damaged driver's side mirror potentially covered by Austin Thompson' state farm insurance policy #  524 6423 DOS 05b per the estimate from Toyota Palo Alto for $826.08 (or similar???) - AT THE SAME TIME so that I could potentially use the Enterprise Rental Car from AAA insurance while I get the front fender repaired, (AND at the same time get the driver's side mirror repaired)?

Arri and State Farm Claims, how best might you be able to make Toyota Palo Alto part of your approved repair shops' network ... and get an estimate directly from Toyota Palo Alto, possibly different from the Toyota Palo Alto $826.08 estimate on paper as an attachment in the last email? 

This is Dich Tran's email address at Toyota Palo Alto 
and this is Arri and State Farms' Claims' email address - 
And could you please communicate with each other, potentially before I bring the 2025 Toyota Sienna in for a possible in-State-Farm-repair-networks' estimate from Toyota Palo Alto tomorrow Friday Sep 25, 2025 in the midday?


Thanks, 
(Scott) Gordon MacLeod



 



PS


Scott MacLeod sgkmacleod@worlduniversityandschool.org

AttachmentsSep 16, 2025, 3:08 PM (9 days ago)
to statefarmclaims
Dear State Farm Claims, 

Greetings. 

Regarding Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025

Here attached is a photo of the estimate for 826.08 which I received from Magnessens's Toyota Palo Alto this morning Tu 9/16/25 for the broken driver's side mirror on my 2025 Toyota Sienna. 

Toyota Palo Alto suggested that I send the estimate to you, potentially get the money as a claim on Austin Thompson's State Farm insurance policy number the driver who damaged the mirror left this note on the windshield -
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
 - and then once I have gotten the money from State Farm to bring the 2025 Toyota Sienna into Toyota Palo Alto for repair. 

Please advise further.

Thanks, 
Gordon MacLeod 




PPS
Rd AAA insurance claim for front bumper damage


Scott MacLeod

3:37 PM (0 minutes ago)
to FDroegemueller@yahoo.com, F, Mark, >My
Dear Mark Fiore (Mark.Fiore@csaa.com) at AAA car insurance claims, Friedereike Droegemueller, All, 

Greetings to you both.

Thanks for talking again just now, and about 2 hours ago, regarding this 1006-41-8773 claim, and front bumper repair on my leased 2025 Toyota Sienna.

What please is the AAA confirmation number you just mentioned, Mark Fiore, if I need that in bringing my leased 2025 Toyota Sienna to Toyota Palo Alto for an in-AAA-network (per your calling them just now I think) repair estimate from Magnussen's Toyota Palo Alto potentially tomorrow? (By the way, I don't think a loaner car is in the works from Toyota Palo Alto or any other company).

Thanks, and more soon, 
(Scott) Gordon MacLeod 



PPPS


Fiore, Mark

3:54 PM (1 minute ago)
to me, >My

Hello Scott,

 

I sent you an email with your rental confirmation number: WF65NQ Tel: 650-843-4990

You will contact the shop directly to arrange and estimate.

After the estimate is approved you will arrange with the shop the schedule for repairs.

 

Best regards

Mark Fiore

Auto Claims Advisor



PPPSa

Enterprise Rent-A-Car Rental Information for claim number: 1006-41-8773

Inbox

DONOTREPLY@erac.com

3:09 PM (44 minutes ago)
to me
Dear GORDON MACLEOD,

Please be advised that CSAA (CAS CLAIMS ONLY) has made a rental car reservation on your behalf with Enterprise Rent-A-Car.

Confirmed Reservation Number: WF65NQ Claim Number: 1006-41-8773

Enterprise looks forward to assisting you with your rental at:

ENTERPRISE RENT-A-CAR
2243 OLD MIDDLEFIELD WAY
MOUNTAIN VIEW, CA - 94043

Please contact the rental branch at (650) 843-4990 with any questions or if you need additional information.

Sincerely,
CSAA (CAS CLAIMS ONLY)

This email is an automated notification, which is unable to receive replies.

The Enterprise Privacy Policy can be found at https://privacy.ehi.com


PPPPS


Scott MacLeod sgkmacleod@gmail.com

AttachmentsSun, Sep 21, 9:35 PM (4 days ago)
to FDroegemueller@yahoo.com, F, bcc: Pin, bcc: Ed, bcc: Janie
Dear Friederike, 

Thanks for sending your - 
AAA car insurance info and number 
Policy Number
CAAS 100 358 390

Below in the QSs are the emails I sent to you in these regards earlier today, and I'm attaching the 2 photos I took as well.

With a name like Friederike Droegemueller, are you originally from a German-speaking country? (Ich kann ein bisschen Deutsch). 

I will file a 'non fault accident claim for reporting purposes only' with my Geico car insurance tomorrow during business hours (and see below).

Best, Friendly Quaker Peace-testimony greetings, Thanks, More later, 
Scott Gordon MacLeod 


QS

Accident at 8th & Taylor Alameda island Sun 9/21/25 F Droegemueller / G MacLeod

Scott MacLeod sgkmacleod@gmail.com

Attachments2:01 PM (7 hours ago)
to fdroegemueller
Dear Friederike (Droegemueller), 

Greetings and so sorry we had this fender bender today Sun 9/21/25. What please is your AAA insurance number, since you didn't have your AAA car insurance information in your vehicle? 

(Description of what happened: I was driving north I think along 8th avenue on Alameda island, which you were trying to cross in traffic, and you pulled out and hit my 2025 Toyota Sienna's front left fender).

I'll see to get an estimate for repair or replacement of my front fender, after I receive your AAA insurance information. 


Best wishes, thanks, 
Scott Gordon K MacLeod



PS

Photo 1
20250921_Accident at 8th & Taylor Alameda island Sun 9/21/25 F Droegemueller / G MacLeod.jpg

Photo 2
12-15 inch scrape on 2025 Toyota Sienna at 8th & Taylor Alameda island Sun 9/21/25 by F Droegemueller hitting G MacLeod's vehicle 20250921.jpg


PPS
Your contact info - 

Friederike Droegemueller 
510 834 7598 
Voice? - 510 807 5582
268 Jayne Ave Oakland, CA 94610

has AAA insurance

driving 1996 Ford Explorer red

CA 3PPP026



PPPS 

My info 

Scott Gordon K MacLeod
412 478 0116
670 A Ridgecrest Rd
Canyon 94516

2025 Toyota Sienna cement color

CA 9SQR423


PPPPS
I searched on
"AAA car insurance claim in California for non AAA customer whose car was hit"

and will likely file a claim here after I get your AAA insurance info - 

Found -
https://cluballiance.aaa.com/insurance?zip=20170&devicecd=PC&zipcode=20170


Thanks, Scott



QQS


Scott MacLeod sgkmacleod@gmail.com

6:20 PM (3 hours ago)
to fdroegemueller
Dear Friederike,   

Sorry we had that fender bender in Alameda island at 8th and Taylor this afternoon around 1 or 2 pm. Have you filed a report with AAA on your end? 

I'll be filing a 

'non fault accident claim for reporting purposes only' (which means one is informing one's insurance company of an accident that was not one's fault)

with my Geico car insurance, as well re https://www.geico.com/claims/after-an-accident/ (since Geico said this is a way of 'covering my back,' or my insurance protecting me since I think Geico would follow up with your AAA ... ) ... 

What's your AAA insurance policy number please? 

Best wishes, 
Scott Gordon MacLeod 




*



Scott MacLeod sgkmacleod@gmail.com
to:statefarmclaims@statefarm.com,
Dich Tran <dtran@paloaltotoyota.com>
cc:dich@toyotapaloalto.com,
Ed Smyth MD <esmythmd@gmail.com>,
"Janie MacLeod -, V" <jkbmacleod@icloud.com>,
Pin - Siddartha Mazumdar <sid.mazumdar@gmail.com>,
Sadaf Khoshnevis <sadaf@toyotapaloalto.com>,
raj@toyotapaloalto.com,
Peter Norvig <pnorvig@google.com>,
Byron Hann MD <byronhann1@gmail.com>,
Hank Greely <hgreely@stanford.edu>,
Roland Vogl <rvogl@law.stanford.edu>,
Robin Phillips <rphillips@nationalrtap.org>,
John Tadler <olfroth@gmail.com>,
Shawn T Flaherty <stf@pghfirm.com>,
Annie Brown -541 975 0588 <annieb@gorge.net>,
Alden F Briscoe <ABriscoe@brakeleybriscoe.com>,
Robin Appleberry <robinappleberry@yahoo.com>,
Alex Briscoe <alex@cachildrenstrust.org>,
dtran@toyotapaloalto.com,
John & Gretchen Kidder <jkidder@vtc.edu>,
Heather Jane MacKay <hmackay@sbcglobal.net>,
Joichi Ito <Joiito@gmail.com>,
Robin Phillips <robinriesa@gmail.com>,
Scott MacLeod <sgkmacleod@worlduniversityandschool.org>,
alex@toyotapaloalto.com,
Michael McConnell <mcconnell@law.stanford.edu>,
"Matchett, David" <dmatchett@gmail.com>,
"Scott Yoga Mac Flower MacLeod (YogaMacFlower)" <yogamacflower@gmail.com>,
Barbara van Schewick <schewick@stanford.edu>,
Elizabeth Warren <warren@law.harvard.edu>,
Byron & Cindy Hann MD <hannfam@gmail.com>,
George Church <gchurch@genetics.med.harvard.edu>,
Doug & Zoe Billman <dbillman@rcn.com>,
Elliott Thurston <esthur7362@gmail.com>,
Tom Hess <yogitom@comcast.net>,
Joan Kidder <kidderjoan@gmail.com>,
aplante@toyotapaloalto.com,
Octavio Rubio <octavio@toyotapaloalto.com>,
John & Catherine Carter Palfrey <jpalfrey@law.harvard.edu>,
edX - Scott MacLeod <worlduniversityandschool@gmail.com>,
Eric B Myers <ericbmyers@hotmail.com>
date:Sep 25, 2025, 5:37 PM
subject:Re: Your 2025 Sienna XLE Woodland AWD Cement

 


Dear Mr Tran, and newly State Farm auto Claims' Maria Copeland , and Mr Alex Ramirez (who helped write the initial Toyota Palo Alto estimate of about $800, noting that I had put the mirror cover back on with 1-3 clips being broken underneath, and I had also attached it with duct tape - to get it washed before bringing it in for a 5000 mile "Maintenance Required Soon", and who noted also the dent in what holds the mirror up and possible other damage too), US Senator and former Harvard Law Professor Elizabeth Warren, All, 

Thanks for your State Farms' auto Claims' letter just now which I've attached below, Maria Copeland, and in the PS below too. This has been a fairly traumatic Claims' process with State Farm so far, when after talking with Arri earlier today, and observing that an state farm insured austin thompson damaged my mirror left his state farm policy number on my windshield, and that after getting  a quote - 
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
and sending State Farms' claims a written estimate from Toyota Palo Alto a week ago (and hearing nothing back), State Farms' Arri this morning said I would have to get a state farm estimate ... and where if it was substantially or less than the Toyota Palo Alto estimate, I would lose significant amounts of money because one austin thompson damaged my drivers' side mirror. (And there's no mention of reimbursement for the cost of a car rental when my Sienna's mirror is being repaired either in your letter of Th 9/25/25)
.
Greetings, and as a further followup, AAA's Claim Advisor Mark Fiore just called me back, and has scheduled an in-AAA-repair-network estimate for the damaged front bumper, with your, Toyota Palo Alto's car repair shop he said, nearby at - 
Car West Collision
2400 Old Middlefield Way 

and I'm planning to head there tomorrow midday to get an estimate. Arri and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, shall I seek to get an estimate from Car West Collision - and have you been able to get Toyota Palo Alto and its repair shop - into your approved repair shops, at the same time - re the Toyota Palo Alto written estimate for the damaged mirror that I sent in to you State Farm Insurance last week? 

As Dich Tran wrote earlier today - 

"Hi Macleod,

This should not be out of your pocket,  No deductible either.

It should be the one who hit your car.

They should also give you a loaner while the vehicle is fixed.

Thank you very much,

Dich Tran
Sales Associate
Magnussen's Toyota of Palo Alto


Maria Copeland, and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, and since AAA is willing to cover the cost of a car rental through Enterprise Car Rentals, I think  State Farm Claims would save money if it got a 2nd estimate from  Car West Collision
2400 Old Middlefield Way, n-est-ce pas? 

Given the trauma of this situation with State Farm Claims, AND your informative letter in writing just now Maria Copeland, and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, I would prefer to keep our communication in writing, and with this group especially, rather than calling you (since I feel especially vulnerable after Arri's unhelpful spoken legalese about getting a State Farms' Claims approved repair shop estimate ).

How best to proceed in these regards, and regarding your letter just now, Maria Copeland, and State Farm Claims, and all ? Thank you Maria Copeland, and State Farm Claims again for your letter just now.

(Scott) Gordon MacLeod 

PS
Maria Copeland's State Farms' insurance letter attached, along with again the Toyota Palo Alto written estimate, and see Toyota Palo Alto's Dich Tran's email, regarding -

"This should not be out of your pocket,  No deductible either.


It should be the one who hit your car.

They should also give you a loaner while the vehicle is fixed."


- from earlier today as well above. 




PS

September 25, 2025
Gordon Macleod
670 A Ridgecrest Road General
Canyon CA 94516

State Farm Claims
PO Box 52250
Phoenix AZ 85072-2250

RE: Claim Number: 05-90H1-95K
Date of Loss: August 25, 2025
Our Insured: Austin Thompson
Dear Gordon Macleod:
You are free to select repairers who don’t have agreements with State Farm®

However, some
repairers may include additional charges that may not be deemed payable by State Farm. Any
additional charges not agreed to by State Farm may be your responsibility.
Before authorizing repairs, it is your responsibility to discuss the State Farm estimate with your
chosen shop. If your shop indicates that they are not willing to perform the repairs for the pricing
State Farm has identified, or if the shop indicates (or you learn) that they will charge storage
under any circumstances, please contact State Farm immediately.
At your request, State Farm may offer to move your vehicle, at no cost to you, to a shop that is
willing to complete repairs consistent with our estimate and will not charge storage fees. If you
elect to keep your vehicle where storage or other fees may be charged, State Farm will not pay
more than 96 hours of storage. The most we will pay for repairs is the amount of our estimate and
any supplements agreed to by us.
If we determine that your vehicle is a total loss, you will be responsible for paying any charges
not agreed to by State Farm. At your request, State Farm will pay these uncovered charges and
deduct them from your claim payment.
As a reminder, only you can authorize repairs to your car at the shop you choose. If your repairer
finds additional damage, please have them complete the supplement process listed at the top of
your State Farm estimate.
If you have questions or need assistance, call us at (855) 341-8184.

05-90H1-95K
Page 2
September 25, 2025

Sincerely,

Marla E Copeland
Claim Associate
(855) 341-8184
statefarmclaims@statefarm.com
For your protection, when emailing State Farm, please do not include sensitive personal information such as Social Security
Number, credit/debit card number (financial account number), driver’s license number, or health/medical information in an email.
Please contact us at (855) 341-8184 to discuss sensitive information.
State Farm Mutual Automobile Insurance Company





* 

Dear Marla Copeland, and State Farm Claims Department, 

greetings, and looking forward to hearing from you in writing further ...

Also I just Google mapped 

Car West Collision
2400 Old Middlefield Way
Palo Alto CA
650 537 4571 

and noticed they close at 12 noon PT, so I can't make it today from the SF East Bay, so will please advise re your State Farms' repair shop car estimate and related. (And please see the related email to AAA claims' advisor for the related damaged front bumper below).

Thanks, 
Gordon MacLeod


PS

Dear Mark (Fiore, AAA claims' adviser for my damaged front fender / bumper on the left side), all, 

Greetings, and thanks for your help so far. 

I just Google mapped 

Car West Collision
2400 Old Middlefield Way
Palo Alto CA
650 537 4571 

and noticed they close at 12 noon PT, so I can't make it today from the SF East Bay, (and will seek to get the estimate for the damaged front fender / bumper on the left side on Monday instead).

Thanks, 
Scott Gordon MacLeod


On Fri, Sep 26, 2025 at 11:20 AM Scott MacLeod <sgkmacleod@worlduniversityandschool.org> wrote:
Dear Marla E Copeland, and State Farm Claims Department,

I just sought to call you Ms. Copeland, but couldn't get through to you.

Am heading now to get a different estimate for the damaged fender regarding a pending AAA claim from 

Car West Collision
2400 Old Middlefield Way 
Palo Alto CA
650 537 4571 

... and will inquire there about whether you might have communicated with regard to a possible 2nd estimate for my drivers' side damaged mirror re State Farms Insurance and this policy "Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
and sending State Farms' claims a written estimate from Toyota Palo Alto a week ago.


thanks and best regards, 
(Scott) Gordon MacLeod



PS
Your 2025 Sienna XLE Woodland AWD Cement

Dear Mr Tran, and newly State Farm auto Claims' Maria Copeland , and Mr Alex Ramirez (who helped write the initial Toyota Palo Alto estimate of about $800, noting that I had put the mirror cover back on with 1-3 clips being broken underneath, and I had also attached it with duct tape - to get it washed before bringing it in for a 5000 mile "Maintenance Required Soon", and who noted also the dent in what holds the mirror up and possible other damage too), US Senator and former Harvard Law Professor Elizabeth Warren, All, 

Thanks for your State Farms' auto Claims' letter just now which I've attached below, Maria Copeland, and in the PS below too. This has been a fairly traumatic Claims' process with State Farm so far, when after talking with Arri earlier today, and observing that an state farm insured austin thompson damaged my mirror left his state farm policy number on my windshield, and that after getting  a quote - 
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
and sending State Farms' claims a written estimate from Toyota Palo Alto a week ago (and hearing nothing back), State Farms' Arri this morning said I would have to get a state farm estimate ... and where if it was substantially or less than the Toyota Palo Alto estimate, I would lose significant amounts of money because one austin thompson damaged my drivers' side mirror. (And there's no mention of reimbursement for the cost of a car rental when my Sienna's mirror is being repaired either in your letter of Th 9/25/25)
.




On Fri, Sep 26, 2025 at 10:18 AM Scott MacLeod <sgkmacleod@worlduniversityandschool.org> wrote:
Dear Maria Copeland and State Farms' Claims Team, 

Greetings, and I hope this email finds you well. 

As a follow up, I just went to the Canyon 94516 United States' Post Office and received a piece of paper mail from State Farm .. saying something to the effect that you can't require a claimant by law to choose a specific repair place. 


Again, 

"While I'm planning to get an estimate for a damaged front bumper/fender in a different but possibly related auto case from an AAA auto claims network repair shop today -  nearby to 
Toyota Palo Alto At their car repair shop he said, at - 
Car West Collision
2400 Old Middlefield Way 
Palo Alto, CA

... Mr. Dich Tran at Toyota Palo Alto, from whom I leased this 2025 Toyota Sienna on March 4, 2025 just emailed to say that I should get an estimate in this damaged drivers' side mirror case by an "austin thompson Honda Pilot state farm  524 6423 DOS 05b"  
from a State Farms' auto approved repair shop. But should I seek to get a 2nd estimate for the mirror repair from 
Car West Collision
2400 Old Middlefield Way 
Palo Alto, CA. 
today potentially. 
Austin thompson left a piece of paper on my car's windshield on M August 25, 2025 in Berkeley, with his state farm insurance # - 524 6423 DOS 05b"  -  

Please see the most recent "Your 2025 Sienna XLE Woodland AWD Cement" email below in these regards - and especially regarding the damage to the mirror per my last Toyota Palo Alto service representative Mr. Alex Ramirez, who helped with Toyota Palo Alto' estimate for repairing the damaged mirror.

Please advise regarding a  State Farms' approved auto shop. And what about coverage for a car rental during repair, not mentioned in Maria Copeland's email?"

With multiple email threads and text messaging threads from State Farm Claims coming at me, thank you for the letter in email PDF and the paper mail to me at 
Gordon MacLeod
670 A Ridgecrest Rd
General Delivery
Canyon CA 94516

Am seeking to get the drivers' side mirror repaired at the same time potentially (as I get the left front bender / fender repaired on an AAA auto claim) ... and possibly regarding car rental too. Heading to get an estimate  for the damaged left front bender / fender midday today from 
Car West Collision
2400 Old Middlefield Way 
Palo Alto, CA

... and I may seek to call you Maria Copeland before this. 

Thanks, 
Gordon MacLeod 



On Fri, Sep 26, 2025 at 9:28 AM Scott MacLeod <sgkmacleod@worlduniversityandschool.org> wrote:
Dear State Farm Claims claims, and associate Maria Copeland, (and AI readers),

Greetings. Regarding my 2025 Toyota Sienna's drivers' side damaged mirror on M 8/25/25.- 

Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025

... thanks for your email letter of Th 9/25/25 from State Farms' auto claims' associate Maria Copeland, which I've attached.  

While I'm planning to get an estimate for a damaged front bumper/fender in a different but possibly related auto case from an AAA auto claims network repair shop today -  nearby to 
Toyota Palo Alto At their car repair shop he said, at - 
Car West Collision
2400 Old Middlefield Way 
Palo Alto, CA

... Mr. Dich Tran at Toyota Palo Alto, from whom I leased this 2025 Toyota Sienna on March 4, 2025 just emailed to say that I should get an estimate in this damaged drivers' side mirror case by an "austin thompson Honda Pilot state farm  524 6423 DOS 05b"  
from a State Farms' auto approved repair shop. But should I seek to get a 2nd estimate for the mirror repair from 
Car West Collision
2400 Old Middlefield Way 
Palo Alto, CA. 
today potentially. 
Austin thompson left a piece of paper on my car's windshield on M August 25, 2025 in Berkeley, with his state farm insurance # - 524 6423 DOS 05b"  -  

Please see the most recent "Your 2025 Sienna XLE Woodland AWD Cement" email below in these regards - and especially regarding the damage to the mirror per my last Toyota Palo Alto service representative Mr. Alex Ramirez, who helped with Toyota Palo Alto' estimate for repairing the damaged mirror.

Please advise regarding a  State Farms' approved auto shop. And what about coverage for a car rental during repair, not mentioned in Maria Copeland's email?

Glad I sought US federal protection for my mother, brother, and myself in these regards many months ago.

Abolition, staying alive, Friendly Quaker greetings, best, 
Gordon MacLeod 

Thursday, September 25, 2025
Alaska marmot: Re: Your 2025 Sienna XLE Woodland AWD Cement - State Farm car insurance claim, and AAA car insurance claim too



PS
Your 2025 Sienna XLE Woodland AWD Cement

Dear Mr Tran, and newly State Farm auto Claims' Maria Copeland , and Mr Alex Ramirez (who helped write the initial Toyota Palo Alto estimate of about $800, noting that I had put the mirror cover back on with 1-3 clips being broken underneath, and I had also attached it with duct tape - to get it washed before bringing it in for a 5000 mile "Maintenance Required Soon", and who noted also the dent in what holds the mirror up and possible other damage too), US Senator and former Harvard Law Professor Elizabeth Warren, All, 

Thanks for your State Farms' auto Claims' letter just now which I've attached below, Maria Copeland, and in the PS below too. This has been a fairly traumatic Claims' process with State Farm so far, when after talking with Arri earlier today, and observing that an state farm insured austin thompson damaged my mirror left his state farm policy number on my windshield, and that after getting  a quote - 
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
and sending State Farms' claims a written estimate from Toyota Palo Alto a week ago (and hearing nothing back), State Farms' Arri this morning said I would have to get a state farm estimate ... and where if it was substantially or less than the Toyota Palo Alto estimate, I would lose significant amounts of money because one austin thompson damaged my drivers' side mirror. (And there's no mention of reimbursement for the cost of a car rental when my Sienna's mirror is being repaired either in your letter of Th 9/25/25)
.
Greetings, and as a further followup, AAA's Claim Advisor Mark Fiore just called me back, and has scheduled an in-AAA-repair-network estimate for the damaged front bumper, with your, Toyota Palo Alto's car repair shop he said, nearby at - 
Car West Collision
2400 Old Middlefield Way 

and I'm planning to head there tomorrow midday to get an estimate. Arri and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, shall I seek to get an estimate from Car West Collision - and have you been able to get Toyota Palo Alto and its repair shop - into your approved repair shops, at the same time - re the Toyota Palo Alto written estimate for the damaged mirror that I sent in to you State Farm Insurance last week? 

As Dich Tran wrote earlier today - 

"Hi Macleod,

This should not be out of your pocket,  No deductible either.

It should be the one who hit your car.

They should also give you a loaner while the vehicle is fixed.

Thank you very much,

Dich Tran
Sales Associate
Magnussen's Toyota of Palo Alto

Maria Copeland, and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, and since AAA is willing to cover the cost of a car rental through Enterprise Car Rentals, I think  State Farm Claims would save money if it got a 2nd estimate from  Car West Collision
2400 Old Middlefield Way, n-est-ce pas? 

Given the trauma of this situation with State Farm Claims, AND your informative letter in writing just now Maria Copeland, and State Farm Claims and US Senator and former Harvard Law Professor Elizabeth Warren, I would prefer to keep our communication in writing, and with this group especially, rather than calling you (since I feel especially vulnerable after Arri's unhelpful spoken legalese about getting a State Farms' Claims approved repair shop estimate ).

How best to proceed in these regards, and regarding your letter just now, Maria Copeland, and State Farm Claims, and all ? Thank you Maria Copeland, and State Farm Claims again for your letter just now.

(Scott) Gordon MacLeod 

PS
Maria Copeland's State Farms' insurance letter attached, along with again the Toyota Palo Alto written estimate, and see Toyota Palo Alto's Dich Tran's email, regarding -

"This should not be out of your pocket,  No deductible either.

It should be the one who hit your car.

They should also give you a loaner while the vehicle is fixed."

- from earlier today as well above. 




PS

September 25, 2025
Gordon Macleod
670 A Ridgecrest Road General
Canyon CA 94516

State Farm Claims
PO Box 52250
Phoenix AZ 85072-2250

RE: Claim Number: 05-90H1-95K
Date of Loss: August 25, 2025
Our Insured: Austin Thompson
Dear Gordon Macleod:
You are free to select repairers who don’t have agreements with State Farm®

However, some
repairers may include additional charges that may not be deemed payable by State Farm. Any
additional charges not agreed to by State Farm may be your responsibility.
Before authorizing repairs, it is your responsibility to discuss the State Farm estimate with your
chosen shop. If your shop indicates that they are not willing to perform the repairs for the pricing
State Farm has identified, or if the shop indicates (or you learn) that they will charge storage
under any circumstances, please contact State Farm immediately.
At your request, State Farm may offer to move your vehicle, at no cost to you, to a shop that is
willing to complete repairs consistent with our estimate and will not charge storage fees. If you
elect to keep your vehicle where storage or other fees may be charged, State Farm will not pay
more than 96 hours of storage. The most we will pay for repairs is the amount of our estimate and
any supplements agreed to by us.
If we determine that your vehicle is a total loss, you will be responsible for paying any charges
not agreed to by State Farm. At your request, State Farm will pay these uncovered charges and
deduct them from your claim payment.
As a reminder, only you can authorize repairs to your car at the shop you choose. If your repairer
finds additional damage, please have them complete the supplement process listed at the top of
your State Farm estimate.
If you have questions or need assistance, call us at (855) 341-8184.

05-90H1-95K
Page 2
September 25, 2025

Sincerely,

Marla E Copeland
Claim Associate
(855) 341-8184
statefarmclaims@statefarm.com
For your protection, when emailing State Farm, please do not include sensitive personal information such as Social Security
Number, credit/debit card number (financial account number), driver’s license number, or health/medical information in an email.
Please contact us at (855) 341-8184 to discuss sensitive information.
State Farm Mutual Automobile Insurance Company


PPS




On Th Sep 16, 2025 I both uploaded the estimate from Toyota Palo Alto and attached it here in this email. 

Gordon MacLeod 

Toyota Palo Alto estimate from shop not affiliated with State Farm 











On Tue, Sep 16, 2025 at 3:08 PM Scott MacLeod <sgkmacleod@worlduniversityandschool.org> wrote:
Dear State Farm Claims, 

Greetings. 

Regarding Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025

Here attached is a photo of the estimate for 826.08 which I received from Magnessens's Toyota Palo Alto this morning Tu 9/16/25 for the broken driver's side mirror on my 2025 Toyota Sienna. 

Toyota Palo Alto suggested that I send the estimate to you, potentially get the money as a claim on Austin Thompson's State Farm insurance policy number the driver who damaged the mirror left this note on the windshield -
"Austin Thompson Honda Pilot state farm  524 6423 DOS 05b"  
 - and then once I have gotten the money from State Farm to bring the 2025 Toyota Sienna into Toyota Palo Alto for repair. 

Please advise further.

Thanks, 
Gordon MacLeod 




*

Dear Martha (are you my new claims associate?), Arri, Marla Copeland, State Farm Claims' team, (AI readers including the US federal government re having sought US federal protection for my mother, my brother and myself and see below), and US Senator and former Harvard law professor Elizabeth Warren,

Greetings. 

1
Thanks for your phone call this morning regarding my 2025 Toyota Sienna (Claim Number: 05-90H1-95K), and glad to learn you are getting these emails (and others), AND after some trauma in dealing with State Farms Insurance claims (and re State Farm's possible involvement with international organized crime??? ... ) ... re the perpetrator of my damaged driver's side mirror an "austin thompson Honda Pilot state farm  524 6423 DOS 05b" (who left this as a note on my windshield on 8/25/25 ... AND could he have known that state farm would require an estimate from State Farms' approved repair shop ... where I could be identified ... leading to further death threats or attempts potentially,of which there have been a few in recent years very sadly ... &  re sadly the violence industry in organized crime).  Martha are you the new State Farm Claims' associate for 

Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025

since I've gotten TWO State Farm paper letters, one to the Canyon 94516 Post Office general delivery, and the other as a PDF in an email (and see  (and attached)), and from State Farm Claims' associate Marla Copeland .... and in seeking to keep our communication in writing?


2
... and after my sending State Farms' claims a written estimate (and see attached too) from Toyota Palo Alto a week ago (and hearing nothing back), and with State Farms' Arri about 3 days ago saying I would have to get a state farm estimate at an authorized State Farm place ... and where IF IT WERE substantially (or) less than the Toyota Palo Alto written estimate, I would lose significant amounts of money because an austin thompson damaged my drivers' side mirror, and left this information on it - "austin thompson Honda Pilot state farm  524 6423 DOS 05b". (And there's no mention of reimbursement for the cost of a car rental when my Sienna's mirror is being repaired either in your letter of Th 9/25/25).

Claim Number: 05-90H1-95K
Date of Incident: 08/25/2025


3
And as you may have read in this thread and in the thread "Your 2025 Sienna XLE Woodland AWD Cement" much with Toyota Palo Alto and related -

Your 2025 Sienna XLE Woodland AWD Cement

Dear Mr Tran (who leased me the Toyota Sienna on March 4, 2025 from Toyota Palo Alto), and newly State Farm auto Claims' Maria Copeland , and Mr Alex Ramirez (who helped write the initial Toyota Palo Alto estimate of about $826.08, noting that I had put the mirror cover back on with 1-3 clips being broken underneath, and I had also attached it with duct tape - to get it washed before bringing it in for a 5000 mile "Maintenance Required Soon", and who noted also the dent in what holds the mirror up and possible other damage too), US Senator and former Harvard Law Professor Elizabeth Warren, All, 


4
And just after your call this morning, Martha at State Farms' Claims newly, I got a call from Toyota Palo Alto's Carmen - and regarding another different damage claim to my Sienna's front fender/bumper which  I'm navigating with AAA auto insurance (where AAA Claims' Advisor Mark Fiore called Toyota Palo Alto's Carmen), which claim you may have read about too (and re possibly getting both repairs done at the same repair shop at the same time, where the AAA claim would cover the car rental expenses - AND at the repair place Toyota Palo Alto uses just down the street), and where I'm bringing it in for an estimate on Monday to  

Car West Collision
2400 Old Middlefield Way 
... CA 94043
650 537 4571 

Carmen said that Car West Collision is Toyota Certified (for my new leased 2025 Toyota Sienna) and they do have all Toyota Palo Alto's Paint Codes, and they do use Toyota Factory Parts. 

So should I potentially seek to restore the mirror to its initial broken state with the cover off, thus risking breaking it further, or should I seek to get a 2nd written estimate from Car West Collision and in explaining what happened when State Farm's austin thompson damaged the mirror knocking its cover off, and breaking some clips that hold it on, and denting the mirror holder below and other damage - on 8/25/25, or what would you suggest Martha at State Farms' Claims? 

Glad I sought US federal protection for my mother, brother and myself many months ago in some of these regards too ...

And when I bring in the car for the other fender estimate on Monday at Car West Collision, shall I see if I can schedule both repairs at the same time, with State Farm Claims paying for the mirror damage repair, (and AAA paying for the fender damage repair) thus possibly letting AAA cover the car rental for the duration of both repairs?

Am seeking to return this leased vehicle in as perfect condition as possible in 2028.

Gordon K MacLeod

Am chronicling this debacle here - 




On Fri, Sep 26, 2025 at 11:34 AM Scott MacLeod <sgkmacleod@worlduniversityandschool.org> wrote:
Dear Marla Copeland, and State Farm Claims Department, 

greetings, and looking forward to hearing from you in writing further ...

Also I just Google mapped 

Car West Collision
2400 Old Middlefield Way
Palo Alto CA
650 537 4571 

and noticed they close at 12 noon PT, so I can't make it today from the SF East Bay, so will please advise re your State Farms' repair shop car estimate and related. (And please see the related email to AAA claims' advisor for the related damaged front bumper below).





* 






https://en.wikipedia.org/wiki/Alaska_marmot

https://commons.wikimedia.org/wiki/Category:Marmota_broweri

https://commons.wikimedia.org/wiki/Category:Marmota_broweri?uselang=fy



*

Marmota caligata - 











https://en.wikipedia.org/wiki/Marmot




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